What protection do I have if I buy jewellery online?

Buying online should feel safe, not risky. For standard online purchases, Comparethediamond.com promotes a 30-day return policy, describing the card payment as a bond that allows a customer to receive a valuable piece “on approval” for 30 days. Bespoke pieces are different because they are made especially for the customer, but the site says it still aims to be flexible and work with the customer where possible.